IT leaders share their best advice for creating a frictionless customer experience.
Welcome to the June/July digital issue of CIO.
Delivering an exceptional customer experience has never been more important. For many organizations today, meeting customers’ digital needs means business survival. In this month’s cover story, IT leaders share their best advice for creating a frictionless customer experience.
Contents
GROW
Reaping revenue from data
Monetizing high-value data is a matter of vision, leadership and follow-through.
LEAD
6 business concepts IT leaders should master
CIOs who talk tech must also master critical business lingo when speaking to their C-suite peers. Here are some essential terms to learn.
[ Learn from your peers: Check out our State of the CIO 2020 report on the challenges and concerns of CIOs today. | Find out the 7 skills of successful digital leaders and the secrets of highly innovative CIOs. | Get weekly insights by signing up for our CIO Leader newsletter. ]
COVER STORY
Building a better experience
The processes, people and technologies that go into fostering customer-centric IT.
VIDEO
CIO Leadership Live
Nicholas Colisto, CIO at Avery Dennison, joins host Maryfran Johnson to discuss crisis management during the COVID-19 outbreak, the business impact of the pandemic and managing the digital customer experience.
RUN
Telltale signs of IT dysfunction — and how to fix it
Transformational success can be derailed by a dysfunctional IT culture, the roots of which often can be traced to silos, org structures and little desire or incentive to collaborate.
