Some knowledge work will be outsourced. That's inevitable. But other work will be outsourced only if you fail to compete
Going
- Highly defined, noncollaborative programming
- Commodity help desk (Microsoft Office help desk, for example)
- Legacy maintenance (especially applications that will soon be retired)
Staying (at least for now)
- Highly collaborative, creative programming
- Project management
- Requirements analysis and design
- Business process consulting
- Processes demanding ultra-high service levels or localization
- Security risk processes
