Industry

Industry | News, how-tos, features, reviews, and videos

United Airlines’ AI strategy: The airline that makes decisions fastest wins

CIO Jason Birnbaum explains how years of strategic data investments have positioned United to use gen AI for faster decision-making in both customer communications and internal operations.

Apr 30, 2025 6 mins

CIO Generative AI Transportation and Logistics Industry

What makes a true AI agent? CIOs struggle with the definition as hype blurs lines

The lack of a standard description of agentic AI may lead to CIOs buying the wrong AI tool or paying more for a product that doesn’t work as advertised.

Apr 29, 2025 6 mins

Generative AI IT Strategy Technology Industry

Husqvarna brings gen AI to the factory floor

The Swedish industrial manufacturer is helping technicians troubleshoot equipment issues with its AI Factory Companion, powered by Azure OpenAI.

Apr 28, 2025 6 mins

CIO Generative AI Manufacturing Industry

Bank of America’s big bet on AI started small

The banking giant broke ground on its AI strategy seven years ago with a small in-house model that remains an engine for customer experience — and a prelude to the bank’s $4 billion AI plans today.

Apr 25, 2025 8 mins

Artificial Intelligence Digital Transformation Financial Services Industry

9 IT skills where expertise pays the most

Data from tech recruiter Dice shows that expertise in these skills is associated with at least a 10k bump in salary, with AI leading the way in the most profitable tech skill.

Apr 25, 2025 6 mins

Careers IT Skills Technology Industry

From legacy to lakehouse: Centralizing insurance data with Delta Lake

Insurers can ditch costly legacy silos for a Delta Lakehouse, unifying data to power AI, enhance efficiency and drive future growth.

Apr 23, 2025 6 mins

Business Intelligence and Analytics Software Data Architecture Insurance Industry

CIOs increasingly dump in-house POCs for commercial AI

High failure rates and low returns of homegrown AI pilots are accelerating a shift to commercial, off-the-shelf solutions as software vendors roll more AI functionality into their products.

Apr 22, 2025 6 mins

Artificial Intelligence IT Strategy Technology Industry

From Alexander Graham Bell to an AI assistant guiding your customer journey, CX has come a long way (baby)!

The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in the cloud.

Apr 21, 2025 6 mins

Artificial Intelligence Business

From banquet to bistro: How the product model is transforming the business of technology

From capacity management to collaboration, the product model is reshaping how technology is built, funded, and understood across the enterprise.

Apr 21, 2025 6 mins

Business Technology Industry

CIOs highlight negotiation opportunities as AWS and Google lower cloud costs

With Google and AWS lowering costs on key services, CIOs advise locking in savings if contracts stay flexible and aligned with business needs.

Apr 21, 2025 4 mins

Cloud Computing Pricing

Africa

Americas

Asia

Europe

Oceania

Topics

About

Policies

Our Network

More