News

Is your data ready for AI? CIOs lack answers

Many CIOs are skipping the crucial data management step before rushing forward with AI deployments.

Jun 5, 2024 7 mins

Artificial Intelligence Data Management Master Data Management

How H&M integrates tech into its stores

The Swedish clothing retailer’s tech department is working beyond agile, in a more modified hybrid structure with both product teams and platform thinking. Here, CDIO Ellen Svanström explains the model that will bring the tech department c

By Karin Lindström

Jun 5, 2024 6 mins

Agile Development CIO E-commerce Services

AI is key player in Texas Rangers’ winning formula

During their run to win the World Series last year, the Texas Rangers leveraged enormous volumes of data for AI predictions around everything from optimal batting lineups, defensive positioning, and injury prediction. It’s a strategy the club i

By Thor Olavsrud

Jun 5, 2024 8 mins

CIO Data Integration Data Quality

Six steps to reorienting your IT operating model around products

How leaders can drive the coveted project-to-product transformation

By Chris Davis

Jun 4, 2024 9 mins

IT Leadership IT Operations

SAP embeds Joule in entire enterprise portfolio, plans integration to other AIs

Joule could communicate with other AIs to complete more complex tasks spanning multiple applications, SAP suggests.

By Lynn Greiner

Jun 4, 2024 6 mins

Generative AI SAP

SAP adds more tools for developers on its platform

Behind the scenes, SAP is also using AI to extend the capabilities of its Business Technology Platform.

By Lynn Greiner

Jun 4, 2024 5 mins

Business Intelligence and Analytics Software Enterprise Applications Generative AI

7 enterprise data strategy trends

An effective data strategy ensures your organization will always have access to high-octane insights. Here’s how the latest developments are reshaping data strategies today.

By John Edwards

Jun 4, 2024 8 mins

Data Management

Strategic planning: How CIOs can build the best possible future

IT leaders must refocus their strategy making processes to ensure they address the human side of the equation on a timeline that aligns to the hastening pace of value evolution.

By Thornton May

Jun 4, 2024 5 mins

IT Leadership IT Strategy

Microsoft vs CISPE: No agreement in cloud dispute

Since February, European cloud providers have been negotiating with Microsoft about its allegedly anti-competitive practices, but there is still no agreement in sight.

By Martin Bayer

Jun 3, 2024 3 mins

Microsoft Regulation Software Licensing

Getting infrastructure right for generative AI

Ensuring a cost-effective approach for delivering the massive storage, bandwidth, and computing resources necessary for genAI is no easy task. Here’s how innovative IT leaders are coping.

By Stan Gibson

Jun 3, 2024 8 mins

Budgeting Generative AI Infrastructure Management

3 methods to forge stronger business partner alliances

Want to build better tech partnerships? Creating and nurturing fortified ties built on mutual, goal-oriented collaboration can help.

By Kate Vitasek

Jun 3, 2024 5 mins

ICT Partners IT Strategy Innovation

IT leaders’ AI talent needs hinge on reskilling

Most organizations see the need to revamp their training programs to address AI skills shortages — an approach that delivers intangibles hiring can’t provide.

By Grant Gross

May 31, 2024 7 mins

Generative AI Hiring IT Skills

Skills the Irish Government CIO uses to advance digital transformation

In his eight-year tenure as CIO at Ireland’s Department of Public Expenditure and Reform, Barry Lowry always had a vision of what digital government could look like. Here, he details how an approach built on transparency and innovation is conti

By Ian Campbell

May 31, 2024 8 mins

CIO Cloud Management Government IT

Faultless with serverless: Cloud best practices for optimized returns

What does a well-defined serverless approach look like? Let's learn some of the best modern approaches to handling Enterprises and SMEs growing serverless computing needs.

By Yash Mehta

May 30, 2024 5 mins

Serverless Computing

Process mining helps IT leaders modernize business operations

With a blend of data science and process improvement, CIOs are mining data to transform business processes for efficiency, improved resource allocation, and better results.

By Bob Violino

May 30, 2024 11 mins

Business Process Management Data Mining Robotic Process Automation

CIO Bhavani Amirthalingam on driving change in the AI era

The chief customer and technology officer firmly believes that leading large-scale transformation successfully requires robust change management practices from day zero.

By Dan Roberts

May 30, 2024 10 mins

Change Management Digital Transformation IT Leadership

10 generative AI certs and certificate programs to grow your skills

Although just now emerging, gen AI certs and certificate programs can help you learn new skills and potentially establish new career opportunities. Here are 10 worth considering.

By Sarah White

May 30, 2024 7 mins

Certifications Generative AI IT Skills

How Italian CIOs produce value with gen AI

Chatbots, content synthesis, and software development support are areas where gen AI projects are not just underway, but driving further uses. The most encouraging benefit, however, is its ability to bring IT and business closer together.

By Patrizia Licata

May 30, 2024 10 mins

CIO Chatbots Code Editors

PwC integrates ChatGPT Enterprise into its practice, becomes a reseller

But the advice you get will be vetted by a human expert, the company promises.

By Lynn Greiner

May 30, 2024 3 mins

Generative AI PwC

AI, cybersecurity investments and identity take center stage at RSA 2024

The industry has renewed confidence, and many innovative AI cybersecurity solutions are ready to battle today’s increased security challenges.

By Rick Grinnell

May 29, 2024 6 mins

Security

Download our data management platform (DMP) enterprise buyer’s guide

From the editors of CIO, this enterprise buyer’s guide helps CIOs and other IT leaders understand the benefits of a data management platform (DMP) — which are increasingly important for customer-centric sales and marketing campaigns &mdas

By Peter Wayner

May 29, 2024 1 min

Data Management Enterprise Buyer’s Guides

NIST launches ambitious effort to assess LLM risks

The standards entity’s ARIA program attempts to establish guidelines on large language model (LLM) risks — a ‘delicate and challenging concept,’ according to industry experts.

By Evan Schuman

May 29, 2024 6 mins

Data Governance Generative AI IT Governance

Former OpenAI board member tells all about Altman’s ousting

Helen Toner speaks about why she voted Altman out, and why AI governance is so important.

By Paul Barker

May 29, 2024 6 mins

Generative AI Regulation

SAP AI pact with AWS offers customers more gen AI options

SAP wants to work more closely with AWS on AI, complementing existing partnerships with Google and Microsoft.

By Martin Bayer

May 29, 2024 3 mins

Amazon Web Services Generative AI SAP

Ex-Open AI researcher Jan Leike joins Anthropic amid AI safety concerns

Leike’s departure from OpenAI was one of several recent high-profile exits based on the premise that “safety culture and processes have taken a backseat” at the ChatGPT creator.

By Gyana Swain

May 29, 2024 3 mins

Artificial Intelligence IT Governance Technology Industry

A major tech tune-up at Camping World gives customers a smooth ride

The RV and camping supply company’s CIO Sruti Patnaik speaks with Martha Heller, CEO of Heller Search, about building architecture for the future while creating value today.

By Martha Heller

May 29, 2024 7 mins

CIO Enterprise Architecture ICT Partners

3 things CIOs can do to make gen AI synch with sustainability

While nobody yet knows how to stop the exponential growth in AI's power consumption, some IT leaders have found ways to mitigate its impact on sustainability initiatives.

By Pat Brans

May 29, 2024 9 mins

CIO Energy Efficiency Renewable Energy

OpenAI sets up new safety body in wake of staff departures

After losing a number of senior staff over disputes about oversight of its technology, OpenAI is creating new governance structures as it embarks on the development of its next-generation AI model.

By Elizabeth Montalbano

May 28, 2024 5 mins

Generative AI IT Governance

10 most difficult-to-fill IT roles — and how to address the gap

With AI, cybersecurity, and data analytics talent in short supply, IT leaders are upskilling, recruiting from the business, highlighting culture, and relying on contractors to secure the talent they need.

By Stephanie Overby

May 28, 2024 12 mins

Hiring Staff Management

Sun Country enhances customer experience with IT

The low-cost regional airline turned to IT to develop a self-service e-voucher program aimed at easing the hassles that come with flight delays and cancellations.

By Paula Rooney

May 28, 2024 6 mins

CIO 100 Digital Transformation Travel and Hospitality Industry

DEI MIA in new Meta AI advisory group

Exec with Responsible AI Institute says it’s ‘problematic’ that founding members are all white males.

By Paul Barker

May 27, 2024 4 mins

Artificial Intelligence Diversity and Inclusion

Driving buy-in: How CIOs get hesitant workforces to adopt AI

When it comes to AI implementation, change management may be IT leaders’ most challenging step. By addressing employee reluctance with education and upskilling, CIOs can smooth the path.

By Eric Frank

May 27, 2024 11 mins

Change Management IT Skills Staff Management

To gain advantage, IT leaders should turn competitors into collaborators

As technology rapidly accelerates change and how IT leaders think about business strategy, establishing a clear position with the competition, notably in healthcare, is the best way to successfully evolve.

By Jenica McHugh

May 27, 2024 6 mins

CIO Data Quality Healthcare Industry

Microsoft’s Copilot tunes could be music to CIOs’ ears

The updates announced at Microsoft’s Build annual developer conference are likely to help CIOs tackle priorities such as boosting productivity, retaining talent, and optimizing IT expenditure.

By Anirban Ghoshal

May 24, 2024 6 mins

Artificial Intelligence Microsoft

Private equity looks to the CIO as value multiplier

Investors look to CIOs to drive revenue creation, cut costs, and research new deals, while setting digital transformation and AI strategies.

By Grant Gross

May 24, 2024 6 mins

Business IT Alignment CIO IT Strategy

Top 10 governance, risk, and compliance certifications

With regulations, cybersecurity events, and geopolitical issues on the rise, GRC skills are in high demand. Here are the top certs worth your time, money, and effort.

By Sarah White

May 24, 2024 13 mins

Certifications Compliance IT Governance

US lawmakers advance bill to close loopholes in AI export controls

The law seeks to fill a gap in the Bureau of Industry and Security’s (BIS) mandate regarding AI systems, where it lacks clear legal authority.

By Prasanth Aby Thomas

May 23, 2024 4 mins

Artificial Intelligence Regulation

From IT leader to tech spinoff CEO: How to win a CIO-plus role

Associa CIO Andrew Brock expanded his C-suite mandate by parlaying his IT purview to helm proptech spinoff HOAM Ventures. Here’s his advice on doing the same.

By Michael Bertha

May 23, 2024 6 mins

Business IT Alignment CIO IT Leadership

Getinge’s digital transformation shows scaling and adapting in equal measure

As Swedish medical technology company Getinge increasingly digitizes its products and adjusts to evolving global regulations, more demands are put on the company’s internal data environment. Here, CIO Pelle Nilsson explains how he and his team

By Karin Lindström

May 23, 2024 6 mins

CIO Generative AI Regulation

PagerDuty seeks to ease incident response with generative AI

The IR SaaS company has enhanced its PagerDuty Copilot to provide natural-language post-incident reviews, among other automation, summarization, and analysis features.

By Evan Schuman

May 22, 2024 4 mins

Enterprise Applications Generative AI Incident Response

Download our enterprise architecture (EA) tools buyer’s guide

From the editors of CIO, this enterprise buyer’s guide helps CIOs and other IT leaders understand what enterprise architecture (EA) can do for them and the kinds of tools available to do EA well.

By Sarah White and Peter Wayner

May 22, 2024 1 min

Development Tools Enterprise Architecture Enterprise Buyer’s Guides

Big tech companies commit to new safety practices for AI

The Frontier AI Safety Commitments can provide a guide not only for AI model developers but also for CIOs to better understand the risks associated with deploying the technology.

By Elizabeth Montalbano

May 22, 2024 4 mins

Generative AI IT Governance Frameworks Regulation

Where’s the ROI for AI? CIOs struggle to find it

Nearly half of all AI leaders question how to estimate or demonstrate the value of AI-related technologies — and for good reason, based on early implementations at many companies.

By Grant Gross

May 22, 2024 7 mins

Business IT Alignment Generative AI ROI and Metrics

Buyer’s guide: Top 20 enterprise architecture tools

These popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation.

By Peter Wayner

May 22, 2024 23 mins

Enterprise Architecture IT Strategy ITSM

Is Vietnam the next source for CIO inspiration?

As the ICT sector continues to globalize and provide new sourcing options for organizations, Vietnam is emerging as a particularly competitive destination.

By Martin Veitch

May 22, 2024 7 mins

Artificial Intelligence Digital Transformation Managed IT Services

Porsche Carrera Cup Brasil gets real-time data boost

Dener Motorsport, producer of the first South American one-make championships of Porsche, uses Microsoft Fabric Real-Time Intelligence so it can stream data from its race cars to its engineers to optimize predictive maintenance.

By Thor Olavsrud

May 21, 2024 5 mins

ICT Partners Microsoft Microsoft Azure

Epicor announces Grow portfolio to weave AI into ERP

AI-supported BI and forecasting capabilities are ready now; Epicor will roll out others towards the end of the year.

By Lynn Greiner

May 21, 2024 4 mins

Artificial Intelligence Enterprise Applications

AI is driving productivity and wage increases: Report

In major labor markets, including the US, the UK, Canada, Australia, and Singapore, jobs requiring AI expertise are associated with a considerable wage premium.

By Prasanth Aby Thomas

May 21, 2024 3 mins

Artificial Intelligence IT Jobs Salaries

IBM showcases Gen AI-driven Concert to monitor and manage enterprise applications

Underpinned by the watsonx platform, IBM Concert will provide enterprises insights across applications to help reduce risk and compliance processes.

By Anirban Ghoshal

May 21, 2024 3 mins

Generative AI IBM

IT leaders look beyond LLMs for gen AI needs

Not all enterprise use cases are best suited for large language models. New multimodal generative AI models and smaller models show promise for niche needs.

By Paula Rooney

May 21, 2024 9 mins

Generative AI IT Strategy