News

IBM reports rise in Q4 profit, but plans to cut 3,900 jobs

Despite posting revenue growth across all its business segments, IBM is set to lay off around 1.5% of its workforce.

Jan 26, 2023 4 mins

SAP plans layoffs and selloff with cloud revenue up but profit down

SAP’s profitability fell sharply in 2022 despite overall revenue growth and booming cloud sales, prompting it to sell its remaining stake in Qualtrics and lay off 2,800 staff.

By Peter Sayer

Jan 26, 2023 5 mins

Generative AI SAP Staff Management

6 tips for making the most of a tight IT budget

Top technology decision makers from across the globe share their budgeting strategies for driving business value even when finances are tight.

By Yashvendra Singh

Jan 26, 2023 10 mins

Budgeting

ServiceNow posts Q4 growth as enterprise automation remains strong

ServiceNow’s share price slid in after-hours trading despite major revenue growth being announced in the company’s fourth quarter results.

By Jon Gold

Jan 25, 2023 3 mins

ServiceNow Technology Industry

United Airlines gives employees the digital tools to make customers happy

CIO Jason Birnbaum discusses the chapters of the airline’s customer experience transformation story.

By Martha Heller

Jan 25, 2023 8 mins

Digital Transformation Employee Experience Travel and Hospitality Industry

Examining the CIO time management dilemma

CIOs face a complex juggling act between operational responsibilities and strategic opportunities. So keeping the lights on and finding time for big-picture thinking requires a perspective that parallels how the role is expanding.

By Rosalyn Page

Jan 25, 2023

CIO IT Strategy Roles

CIOs sharpen tech strategies to support hybrid work

Technology investments and process updates are proving key to delivering the seamless, productive, and equitable experiences employees expect from hybrid working environments.

By Mary K. Pratt

Jan 24, 2023 14 mins

Collaboration Software Remote Work Staff Management

Brilliance: The CIO’s most seductive career-limiting trait

Smart CIOs know how to solve problems and pursue opportunities. Smarter ones expend their time and effort spotting and brokering the great ideas that can do this.

By Bob Lewis

Jan 24, 2023 5 mins

Business IT Alignment IT Leadership

Microsoft’s latest OpenAI investment opens way to new enterprise services

Microsoft is investing billions more into OpenAI, the company behind ChatGPT, and plans to roll out new enterprise services based on the company’s generative AI products.

By Peter Sayer

Jan 23, 2023 8 mins

Chatbots Generative AI Microsoft

CIOs step up to fill plus-size leadership roles

Pervasive digital transformation is paving the way for business-minded CIOs to score new roles and expanded responsibilities beyond the typical IT remit.

By Beth Stackpole

Jan 23, 2023 11 mins

CIO IT Leadership

DEI that works: 5 companies reaping the benefits of IT diversity strategies

Establishing a successful diversity, equity, and inclusion strategy can be challenging. Here’s how five companies are fostering inclusion, diversifying talent pipelines, and bridging opportunity and skill gaps.

By Sarah White

Jan 23, 2023 8 mins

Diversity and Inclusion Women in IT

What is business intelligence? Transforming data into business insights

Business intelligence (BI) is a set of strategies and technologies for analyzing business information and transforming it into actionable insights that inform strategic and tactical business decisions.

By Thor Olavsrud and Josh Fruhlinger

Jan 20, 2023 7 mins

Big Data Business Intelligence Enterprise Applications

The essential check list for effective data democratization

To become data-driven, companies need a democratization strategy that’s equal parts disciplined and diverse. Data collection, selecting a platform and employee training are just the beginning.

By Maria Korolov and Alex Korolov

Jan 20, 2023 10 mins

CIO Compliance Data Architecture

IT to shoulder more responsibility for data center sustainability

Data-center IT teams must balance the need to consume less electrical power with the need to use power-hungry next-gen silicon, Uptime Institute says.

By Ann Bednarz

Jan 19, 2023 8 mins

Data Center Green IT

CIO Wendy Pfeiffer on getting hybrid work right

The Nutanix IT chief has taken a product mindset to the employee experience, thinking deeply about core principles that make a difference in enabling hybrid work before executing on them.

By Dan Roberts

Jan 19, 2023 11 mins

Collaboration Software IT Leadership Staff Management

Delegation: The biggest test for transformational CIOs

Distributing decision-making authority at pace for technical and financial approvals is an essential component of digital transformation, but are CIOs ready to let go?

By Robert Mitchell

Jan 19, 2023 9 mins

CIO Digital Transformation IT Leadership

Lawsuit claims IBM falsely used mainframe sales to boost AI, cloud businesses

A securities fraud lawsuit filed against IBM accuses the tech giant of deceiving investors by shifting mainframe revenue to make its cloud and AI-based Watson products appear to be in high demand.

By Charlotte Trueman

Jan 18, 2023 5 mins

IBM Legal Technology Industry

4 ways upskilling and reskilling can fill hard-to-hire positions

Having difficulty finding the right people to hire with the right skills, at the right salary, at the right time? You may be looking in the wrong place.

By Eric P. Bloom

Jan 18, 2023 4 mins

Employee Experience Hiring IT Skills

8 ‘future of work’ mistakes IT leaders must avoid

The hybrid workforce is one of several trends reshaping how work gets done, now and in the future. To facilitate a productive, innovative future, CIOs must heed these common missteps.

By Esther Shein

Jan 18, 2023 12 mins

Collaboration Software IT Leadership Staff Management

How FiveStars re-engineered its data engineering stack

Faced with increasing demands on his data engineering team, FiveStars CTO Matt Doka had a choice: drive for abstraction or be driven to distraction.

By Peter Sayer

Jan 17, 2023 9 mins

CIO Data Engineering IT Leadership

The 7 new rules of IT leadership

The technology landscape is rapidly evolving — so too is the way IT chiefs should lead their organizations. Here’s which old rules of IT leadership are no longer relevant and what has replaced them.

By Mary K. Pratt

Jan 17, 2023 12 mins

CIO Careers IT Strategy

4 moves CIOs should make to achieve a more efficient IT organization

Last year brought more than its share of disruption, and there’s no sign of any let up as 2023 gains momentum. Here are ways CIOs should prepare to face any eventuality, and come out the other side even stronger.

By Diana Bersohn and Adam Burden

Jan 17, 2023 5 mins

Agile Development Budgeting CIO

7 tell-tale signs of fake DevOps

Are your development teams really embracing DevOps or simply going through the motions? Learn how to detect the warning signs of ‘DevOps Kabuki.’

By John Edwards

Jan 16, 2023 8 mins

Devops Software Development

Choice Hotels’ all-in cloud journey to sustainable business value

CIO Brian Kirkland brings a forward-looking sustainability mission to bear on Choice’s cloud-native approach to delivering digital innovations to franchisees and guests alike.

By Paula Rooney

Jan 16, 2023 6 mins

Cloud Computing Green IT Travel and Hospitality Industry

Google Cloud for Retailers adds AI-based inventory, e-commerce tools

The new capabilities include a shelf-checking AI feature and updates to Google Cloud's Discovery AI and Recommendation AI services for retailers.

By Anirban Ghoshal

Jan 13, 2023 4 mins

Artificial Intelligence Retail Industry Supply Chain

NASA overspent $15 million on unused Oracle licenses as it failed to track usage

An audit report showed the space agency spent an additional $20 million over the same period in fines and overpayments to vendors such as IBM, SUSE, and SAP among others.

By Anirban Ghoshal

Jan 13, 2023 5 mins

IBM Oracle SAP

Diversity and inclusion: 7 best practices for changing your culture

A team that’s diverse and inclusive leads to better outcomes in all areas of business: from recruitment and retention to product development. Here’s how to tune your D&I efforts so they work.

By Christina Wood

Jan 13, 2023 14 mins

Diversity and Inclusion Staff Management Women in IT

Nvidia offers retail loss prevention software to accelerate accelerator chip sales

As Nvidia’s customer tracking technology develops, scrutiny from retail CIOs is put into sharper focus.

By Peter Sayer

Jan 12, 2023 5 mins

Artificial Intelligence IT Strategy Retail Industry

Agritech forces gain ground across Africa

How the latest collaborations between African farmers and IT leaders are strengthening agricultural sectors and economies despite ongoing difficulties.

By Aurore Bonny

Jan 12, 2023 10 mins

Agriculture Industry CIO Startups

Top automation pitfalls and how to avoid them

Companies embarking on their automation journeys need to figure out the right process to automate, deal with organizational change, and watch out for security and compliance issues.

By Maria Korolov

Jan 12, 2023 11 mins

Data Center Automation IT Leadership

3 nonprofits committed to empowering women in tech

IT has a long way to go on gender diversity. But several nonprofits are stepping up to help inspire, train, and empower women to pursue meaningful careers in IT.

By Sarah White

Jan 12, 2023 7 mins

Diversity and Inclusion Nonprofits Women in IT

University of Ottawa’s Martin Bernier on continuous learning

CIO.com’s Lee Rennick chats with University of Ottawa CIO Martin Bernier about how building diverse and equitable teams, and cultivating allyships to support diversity in technology are key to continuous learning.

By CIO staff

Jan 11, 2023 6 mins

CIO Diversity and Inclusion Women in IT

8 top priorities for CIOs in 2023

Begin the new year by tackling the most challenging issues head-on. Here’s a rundown of top-level priorities IT leaders must address in 2023.

By John Edwards

Jan 11, 2023 8 mins

IT Leadership IT Strategy

Journey Beyond transforms its contact center to deliver better customer journeys

The Australian tourism company’s transition to a cloud-based communications platform brought huge dividends for its customer experience.

By Yashvendra Singh

Jan 11, 2023

Unified Communications

Top 9 challenges IT leaders will face in 2023

Economy uncertainty, new forces in an already tight talent market, and rising technology costs top the list of tough, ongoing issues CIOs must navigate this year.

By Paul Heltzel

Jan 9, 2023 11 mins

Budgeting Diversity and Inclusion Hiring

Estes Express shifts gears on customer experience by streamlining data operations

The freight transportation company has reorganized its data operations around a logical data fabric to provide valuable actionable insights for internal users and external customers alike.

By Yashvendra Singh

Jan 9, 2023 7 mins

Data Governance Data Management

How CIOs can be pillars of stability in an uncertain world

IT leaders have been navigating uncertainty since the inception of the role. Focusing on this one key differentiator will prepare your organization for whatever comes its way.

By Thornton May

Jan 6, 2023 5 mins

Hiring IT Strategy Staff Management

What it takes to succeed as a CIO today

Three top tech recruiters weigh in on the value creation mindset and strategic acumen necessary to thrive in what’s become the next toughest job after the CEO role.

By Dan Roberts

Jan 5, 2023 12 mins

Careers IT Leadership

Low code/no code tools reap IT benefits—with caveats

While good for fast experiments and automating routine tasks, low code/no code tools can lack scalability and security. Here are some top use cases, and those where they might miss the mark.

By Robert Scheier

Jan 5, 2023 9 mins

Data Management IT Leadership No Code and Low Code

Salesforce to cut 10% of its global workforce in restructuring plan

In a filing with the SEC, Salesforce, the latest company to announce a round of mass layoffs, said it expects to incur charges of up to $2.1 billion relating to severance pay and office closures.

By Charlotte Trueman

Jan 4, 2023 3 mins

CRM Systems Technology Industry

9 ways IT leaders can impact sustainability initiatives

Forward-thinking CIOs are taking center stage in sustainability efforts, by maximizing the cloud, harnessing data for ESG, and collaborating with business partners, peers, and outside orgs.

By Stephanie Overby

Jan 4, 2023 9 mins

Green IT

5 questions CIOs must ask after Southwest Airlines’ failure

Southwest’s catastrophic operational collapse offers IT leaders an opportunity to look inward to gauge whether their enterprises have the priorities, systems, and culture in place to weather major business disruptions.

By Isaac Sacolick

Jan 4, 2023

IT Leadership

IBM reorganizes partner program to incentivize indirect sales

Clients should receive the same service from partners as they receive from IBM, the company says.

By Peter Sayer

Jan 4, 2023

Outsourcing Resellers Technology Industry

10 IT resolutions for 2023

IT leaders have big objectives for the upcoming year, from driving their organization’s missions to delivering continuous improvement.

By Mary K. Pratt

Jan 3, 2023 12 mins

Business IT Alignment CIO IT Strategy

NHL turns to venue metrics data to drive sustainability

The National Hockey League is leveraging data and analytics to measure the carbon footprint of its teams’ venues and glean insights into best practices for its sustainability goals.

By Thor Olavsrud

Jan 3, 2023 6 mins

Green IT SAP

5 ways CIOs will disappoint their CEOs in 2023

Now that it’s 2023 it’s a perfect time to look at the promises we’re making for the coming year and how they’re likely to disappoint the CEOs who CIOs need on their side.

By Bob Lewis

Jan 2, 2023 8 mins

Business IT Alignment CIO IT Leadership

The biggest enterprise technology M&A deals of 2022

2022 saw multiple billion-dollar-plus acquisitions in hardware, software, and services, as well as plenty of smaller, strategic merger activity in areas vital to enterprise IT.

By Peter Sayer

Dec 30, 2022 22 mins

Industry Mergers and Acquisitions

10 IT certifications paying the highest premiums today

Certifications can boost your salary and make you more marketable to hiring companies. These 10 certs are rising in value, offering the biggest boosts right now, according to the latest report from Foote Partners.

By Sarah K. White

Dec 29, 2022 8 mins

Careers Certifications IT Skills

Scope 3 is coming: CIOs take note

In the scramble to stave off climate disaster, IT directors around the world will soon be called on to take a leading role. The definition of that role is, however, still taking shape.

By Pat Brans

Dec 28, 2022 8 mins

Data Governance Green IT IT Governance